mmk20 Privacy Policy
mmk20 always respects and protects the security and ownership of your personal information.
This Privacy Policy ("Policy") explains how personal information of players using the mmk20 platform is collected, used, stored, and protected. By continuing to use mmk20 services, you are considered to have accepted the terms of this Policy.
We believe that a player's personal information belongs to them. That is why every piece of data we collect has a clearly stated purpose and is never used for unrelated matters.
Personal information we collect
When you use the mmk20 platform, we may collect personal information in the following categories.
Information provided during account registration
This includes your name, date of birth, contact phone number, or email address provided when opening an account. This information is used only to verify your account and for communication purposes.
Payment information
This includes payment records submitted when making deposits or withdrawals through KBZPay, Wave Money, AYA Pay, or CB Pay. mmk20 does not store full payment card numbers — those are handled directly by the payment service providers.
Technical data
This includes IP addresses, browser types, device information, and access times and durations collected automatically when you visit the website. This data is used for website operations and security checks.
Gaming Activity Records
This includes records of games played, betting history, bonus claims and usage. These are kept for the purposes of responsible gaming monitoring and service improvement.
How Your Data Is Used
The personal information collected is used only for the purposes listed below. It is never used outside of those stated purposes.
Account Management
Supports account registration, identity verification, password resets, and keeping your login session active.
Payment Processing
Used to process deposit and withdrawal requests, handle chargebacks, and apply bonuses.
Security Protection
Helps detect and prevent fraud, money laundering, and unauthorized account access by maintaining records for review.
Customer Support
Allows our team to refer to your account history when resolving inquiries via 24/7 Live Chat and email.
Responsible Gaming
Data analysis is performed to monitor players' gaming patterns and to action self-imposed limit requests.
Service Improvement
Data analysis is conducted to keep the website running smoothly, improve content that players enjoy, and fix bugs.
Data Sharing with Third Parties
mmk20 never sells or rents your personal information to unauthorized third parties. Sharing may occur only in the following circumstances.
Payment Service Providers
Payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay receive only the data strictly necessary to process deposits and withdrawals. Their own customer data protection policies apply to them accordingly.
Technology Support Services
Technology companies that assist with website management, data protection, and cybersecurity may access only the data strictly necessary to carry out their work. They are bound by data protection agreements.
Legal Requirements
Data is disclosed only to the extent required by applicable law, court order, or any legal provision. When this occurs, we will endeavor to notify you in advance unless prohibited by law.
Cookies and Tracking Technologies
The mmk20 website uses browser cookies and similar technologies. These can be divided into three categories based on their purpose.
Essential Cookies
These are strictly necessary for the website to function properly. They cover maintaining login sessions, security checks, and cart management. Blocking them will prevent the website from working correctly.
Preference Cookies
Used to remember your personal settings such as language preferences, layout preferences, and the last game section you visited. These can be disabled, but doing so may reduce your experience on the site.
Analytics Cookies
These help us understand how the website is used, which sections are most popular, and what difficulties players encounter. This data helps us improve the service so you can enjoy it more. Cookies can be blocked through your browser settings.
Data Retention and Deletion
Personal information is not kept for longer than necessary. The following factors are considered when determining how long data is retained.
- Account data is retained for as long as the account exists. After the account is closed, data is kept for a set period as required by law.
- Payment records are retained for the period required to meet financial compliance obligations.
- Gaming records are retained for responsible gambling audit purposes.
- Technical log records are kept for a set period for security review and deleted once that period expires.
- When a player requests deletion of their data, any data not subject to legal restrictions or security requirements is deleted as quickly as possible.
Data Security Measures
mmk20 has technical and operational measures in place to protect players' personal data from unauthorized access, modification, misuse, or breach.
SSL Encryption
All data transfers between your browser and our servers are protected with SSL / TLS encryption technology. No personal data is ever transferred without encryption.
Access Control
Our staff can only access data relevant to their specific roles and responsibilities. Access is controlled on a tiered basis.
Server Security
Data storage servers are located in secure data centers protected against physical access, and undergo regular security audits.
Data Masking
Payment information — especially card numbers and bank account numbers — is encrypted so it cannot be read. We do not store it in plain form.
Players' Privacy Rights
Every mmk20 player has the following rights regarding the personal data they have provided.
Right to Access Data
You have the right to view what data we hold about you. You can request this by emailing [email protected].
Right to Correct Data
You can request correction of any data that is inaccurate or out of date. Some data can be edited directly in your account settings; for anything more complex, our customer support team will assist.
Right to Delete Data
You can request deletion of data that is no longer needed. However, data that must be retained due to legal requirements cannot be deleted — if that is the case, we will explain clearly.
Right to Restrict Data Use
If you consider analytics cookies and service-improvement data processing to be unrelated to you, you can request that they not be used for external purposes. Data that is strictly necessary cannot be restricted.
To exercise any of these rights, contact us at [email protected]. We will respond as quickly as possible, and you can also reach us anytime via 24/7 Live Chat.
Under-21 Protection
mmk20 is intended for players aged 21 and over only. No person under 21 is permitted to use our website. If we become aware that anyone under 21 has provided data on our platform, we will immediately delete that data without restriction and close the account. If you suspect someone under 21 is using our platform, please notify us immediately at [email protected].
Policy Updates
mmk20 reserves the right to update this Privacy Policy from time to time. For significant changes, a clear notice will be posted on the website. Continued use of the service after changes have been made will be considered acceptance of the updated policy. The "Last Updated" date of this policy is shown at the top of this page.
For any questions about policy updates, contact us at [email protected] or reach us via 24/7 Live Chat.
Personal Data Contact Information
If you have questions, personal data requests, or complaints regarding this policy, please contact us through the following channels.
- Email: [email protected]
- 24/7 Live Chat: Contact us directly in Myanmar language via Live Chat on the website
- Response Time: We operate on Myanmar Standard Time (MMT, UTC+6:30)
We prioritize all matters relating to your personal data and will do our best to resolve them as quickly as possible.